Shipping policy

ART. 11 - Delivery and Delivery Costs

The completion of the order submission and payment procedure by clicking on the "Place order" button referred to in the previous art. 7 and the subsequent receipt of the order confirmation email will result in the order being forwarded for processing and shipping by the Company, which will promptly activate the Product delivery procedure to the shipping address indicated by the Customer in place of purchase.

Id Lab undertakes to deliver the Product to the person in charge of transport within the indicative term of 3 (three) working days from acceptance of the Order and sending of the relative email communication to the Customer.

The Company will not be responsible for any delays occurring during transport; likewise, it cannot be held responsible for any loss, damage, incorrect or non-delivery caused by the emergency legislation on the prevention of contagion from Covid-19, events and / or causes of force majeure or unforeseeable circumstances, such as indicative but not exhaustive: natural disasters, adverse weather conditions (such as heavy showers or heavy snowfalls), any strikes (by one's own or other employees), accidents to means of transport, explosions, or any other similar or different cause.

With reference to any other information relating to the shipment of the product, the Customer is invited to consult the website https://gls-group.com/ or to the information sent by the courier to the Customer's contacts.

There are no delivery costs to be paid by the customer, unless the Goods are to be shipped outside of the European territory: in this case the shipping costs will be calculated in the shopping cart after entering the shipping address, to which any customs clearance costs and duties must be added.

The delivery service is carried out by the courier who will be the only person responsible for the integrity and quality of the products once they are entrusted to him. For any anomaly found, please in any case send an email to hello@id-eight.com at the time of discovery.

ART. 12 - Non-Delivery

For delivery, the presence of the Customer or his representative is required at the address and time indicated in the order or communicated by telephone. With reference to any other information relating to the shipment of the product, the Customer is invited to consult the website.