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Frequent questions:

Compare the measurements in the table below with those provided by the brands of the shoes you wear. However, we do not recommend measuring the foot: it leaves a large margin of error.

If you have any doubts contact us via Cat

36365 23,1
37376 23,7
38386,5 24,4
4343 1027,7
4444 10,528,3
4545 11,529,0
4646 1229,7
T-shirt size chart
Shoulder width40,84243,244,4
Shoulder length12,71313,313,6
Side length43444546

In most of cases, yes, it will! Almost all of our styles are restocked every 30/45 days.

Here's how you can get a notification email as soon as your size is back in stock:

  1. go to your desired Hana or Duri style;
  2. select your size from the drop-down menu;
  3. If unavailable you will see a “Notify me when available” button appear, enter your email and name and click on the button.

Done! Just remember to check out your inbox.

Orders shipped to Italy are delivered within 2 - 5 working days

30 days are delivered within XNUMX - XNUMX working days of receiving your payment. Shipping to rest of the world usually takes between XNUMX - XNUMX working days after your payment is received. 

As soon as we ship the package, you will receive a confirmation email from us and later by our courier partner. 

In the courier's email you will find the tracking information to follow your package till your doorstep.

Our sneakers are designed to be a transitional piece, so you can wear them throughout the year.

However, if you are looking for some styles specifically designed for the cold season, you can consider Hana Ultra Drop. Their upper is made of a recycled synthetic fabric which lets the raindrops slide away, without soaking the shoes. ⛈☔️

In any case, neither of our shoes can be soaked in water (e.g. crossing a creek).

  • Bank transfer
  • PayPal
  • Credit cards
  • Pay in 3 installments (Klarna)
  • Satispay
  • Google Pay (Wallets)
  • Apple Pay

The processing of the purchase procedure on ID-EIGHT.IT takes place in absolute security: the payment data are collected through a digital encryption protocol (SSL) to ensure maximum security for all transactions performed on our site.

Customers outside of Italy are always charged for shipping. Postage is calculated automatically at the checkout page once the destination country is selected.

Shipping takes place in 2/5 working days from the date of receipt of payment and we currently ship to these countries:

  • Italy free shipping.
  • Germany: 10 euros. Free shipping for orders over 270 euros.
  • Europe: 15 euros. Free shipping for orders over 270 euros.
  • Canada/USA/Japan: 45 €
  • South Korea: 50 €

Note: due to customs costs we do not ship to: United Kingdom, Switzerland, Principality of Monaco, Liechtenstein, Turkey.

You have 14 calendar days from the date your order was delivered or available for collection to request a return or change of size/style.

If your requested size/style is not available, we can either send you a different style free of charge (after receiving your return at your expense) or we can refund the price of the shoes and email you as soon as your size is back in stock.

The shoes must be returned in the same conditions you received them. This includes the original shoe box and all tags and labels attached.

How to make a return request

  1. Go to your account in the orders section (click here)
  2. Enter your order code
  3. Click on the EXCHANGES AND REFUNDS link
  4. Fill out the return form and wait for confirmation via email

Refund method and time

All returned orders will be inspected by our warehouse team. In order to be entitled to a refund, the shoes must be unworn/unused.

We will refund the price of the shoes using your original payment method within XNUMX business days of receiving and inspecting our package.

Orders shipped to Italy or UE are not subject to any import tax or customs duty.

In the case of deliveries to countries outside the European Union, the products may be subject to import taxes and / or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way if and what costs would be incurred for the customs clearance of the goods.

For more information, you can contact the customs office in your country.

In all cases, any costs relating to import taxes and / or customs duties will be borne by the customer.

Our sneakers must NOT be machine washed or soaked.

You can dry-clean them using a specific detergent suitable for shoes made from textiles or synthetic materials. Alternatively, you can ask your trusty cobbler!

Should you need any detailed information about how to clean your sneakers, please don't hesitate to open a support ticket below.

Yes, you can buy our sneakers by registering on our B2B platform: Click here to log in

  • LOCATION: Piazza Indipendenza n. 21 – 50132 Florence (Italy)
  • REA: FI-670606
  • VAT: IT06977610481
  • EMAIL: hello@id-eight@com
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contact us or open a support ticket fill out and send the form below, we will respond within a few hours.

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