GENERAL CONDITIONS OF USE OF THE SITE AND OF SALE OF PRODUCTS
In order to use the services offered on www.id-eight.com, it will not be necessary to register but you will be asked to fill in any mandatory fields and to provide personal information ensuring that these are updated, complete and truthful.
The services must be used exclusively for lawful purposes and in line with the purposes of this site, failure to comply with this commitment may make you subject to civil and / or criminal liability.
By browsing the Site you will be able to access all the services therein, assuming full responsibility for the declarations, affirmations and any data entered or indirectly attributable to you.
www.id-eight.com cannot in any way be held responsible for any violations committed by you or for questions and claims, including compensatory claims, that may be advanced by third parties, in relation to the contents you have inserted including the Public Authority and the Authorities control of advertising, without prejudice to your responsibility for any damage caused to the owner of the site.
All the initiatives undertaken following the consultation of this site will be freely carried out by you. www.id-eight.com will not be responsible in any way for any incorrect interpretations and for activities undertaken by you following the consultation of this site.
www.id-eight.com will have the right to interrupt and / or intervene on activities performed by you through this site at any time and without notice following failure to comply with these Conditions.
www.id-eight.com declines any responsibility for the contents posted on this site by its users, committing itself only to provide for the timely removal of the contents object of dispute by third parties in the face of suitable notification by the interested party and / or of the competent authority.
By continuing to browse, you also undertake not to destroy, modify or interfere in any way with any software and / or server of this site and not to prevent or interfere with the use of the services by third parties. You also agree not to alter or interfere with any information or material of the services or associated with them.
The services are provided in the state of fact and law in which they are found. www.id-eight.com therefore excludes any guarantee, explicit or implicit, in relation to the quality or particular characteristics of the services, as well as in no case will it be liable in the event that the services become unavailable, in whole or in part, or, for any other way in which the service was rendered.
Furthermore, it does not guarantee continuous, uninterrupted or secure access to the service, since the operations of this site may be affected by numerous factors that are not within the control possibilities of the site owner.
www.id-eight.com reserves the right to provide and request you to accept, from time to time, additional terms of use applicable to specific parts or sections of this site. These additional conditions will be entered in the parts of this site to which they refer and will be clearly identifiable.
Www.id-eight.com may modify these Conditions. The changes will be considered accepted with the use of the site by the user.
The law governing these Conditions is Italian law. This agreement has been drawn up in the Italian language. Any dispute arising from the relationship governed by this agreement will be referred to the ordinary Italian jurisdiction.
www.id-eight.com does not guarantee that the contents of this site are appropriate or lawful in other countries. Any invalidity, nullity or ineffectiveness of one or more of these Conditions, if accepted, will not determine the invalidity, ineffectiveness or nullity of the remaining clauses which will remain valid and effective.
NETIQUETTE
For the use of this site it is an essential condition that the following rules of conduct are observed.
Each user must respect all those who interact, their ideas, their web spaces and their products and remember that the comments system is accessible to all and readable by all. Users interact with each other for the sole purpose of being able to express their opinions or clarifications.
Exchanges of personal information whose content is outside the scope of this site, controversy or disturbance to participants with unnecessary and off-topic comments are not allowed.
In the use of this site, users must not use obscene, indecent, offensive, profane, disparaging or defamatory language, expressions of fanaticism, racism, hatred, irreverence, threatening, provocative or in any case content that could harm the company, the owner of the site or to third parties.
Your ideas must be expressed without irreverent or deliberately provocative tones aimed at generating quarrels, discussions or disturbing. In case of violation by third parties of the above, we invite you to promptly report to the email address of the owner of the site indicated in the Contact section or to the email address hello @ admin
ART. 1 - Definitions
For the purposes of these General Conditions and in addition to the other definitions contained therein, the following terms will have the meaning set out below.
Id Lab srl: the company that owns the domain name of the website www.id-eight.com and manager of the electronic commerce platform operating on the Site, accessible through the same, hereinafter also referred to as "Id Lab" or "Company" or "Seller ", With registered office in Piazza Indipendenza n. 21 - 50132 Florence, REA number: FI-670606 - VAT number: 06977610481
Client: the natural person of age or the legal person who places the Order for purposes not related to any commercial or professional activity carried out which, by submitting the Order, proposes to the Company to purchase the Good through the Site and to pay the price by means of of the Platform accessible through the Site itself. The Customer is considered to all legal effects a consumer according to the definition in art. 3, co. 1 of the Consumer Code (Consumer Code), and is subject to all the greater protection provisions set forth therein.
General conditions of use of the Site and of sale: these conditions and terms of use of the Online Sales Service. New Conditions will be effective from the moment of publication on the Site and will apply only to orders sent subsequently.
Delivery: is the delivery of the Products, which may be carried out by the Company through the subjects identified by it.
Contract: the sales contract relating to a product, which the Customer concludes directly with Id Lab in the ways indicated in these conditions.
Order: the proposal to purchase a Product by the Customer made by filling in and sending the appropriate form on the Site and the Platform, which includes by way of example and not limited to the selection of Products, the choice of the relative method of delivery and the relative payment method, which the Seller can accept by giving specific notice to the Customer in the manner and within the terms indicated in these Conditions.
Payment: payment method made by credit card or prepaid card, PayPal account, or Klarna (pay in 3 installments). The latter two methods are accessible directly on the Site. Payment can also be made by bank transfer.
Platform: the electronic commerce platform operating on the Site and accessible through the same, through which the Company is technically enabled to sell the Property. Access to the Platform is free for any user regardless of registration.
Products: the goods, products and / or goods offered for sale through the Platform. The graphics of the delivered products may not coincide with that shown on the Site in the event that the manufacturer has modified the packaging and, therefore, for reasons beyond the control of the Company or when the goods are subject to a customization desired by the Customer.
Service: is the Product Ordering service through the Site.
Website: the website www.id-eight.com on which the Platform operates.
ART. 2 - Premises
This site is owned by Id Lab srl, with registered office in Piazza Indipendenza n. 21 - 50132 Florence, REA number: FI-670606 - VAT number: 06977610481 and is dedicated to the sale of eco-sustainable footwear with low environmental impact with the application of advanced technologies.
The Company observes the legislation on distance contracts pursuant to art. 45 and following of Legislative Decree 206/2005 smi
We invite you to carefully read the general conditions of sale (hereinafter the "Conditions") below, which constitute a binding agreement for the use of the Site, and to print and / or save them on another durable medium of your choice.
If you need clarification on one or more of the terms or conditions set out in these Purchase Terms and Conditions, please do not make any purchases and contact our Customer Care (hello@id-eight.com).
ART. 3 - Scope of application
These General Conditions govern the consultation and subsequent Order of Products through the Site. The Service can only be used by Users who have the status of "consumers", meaning the natural person of age or the legal person who places the Order for purposes not related to any commercial or professional activity carried out.
If you are a professional reseller and / or want to resell the Products, please contact our Customer Care (hello@id-eight.com), we will be happy to build a customized offer based on your needs.
These General Conditions apply to all Orders placed by Customers through the Site and can be modified at any time by the Id Lab. Any changes will be effective from the time of their publication on the Site and will be applied only to Orders concluded after the publication of the aforementioned changes.
ART. 4 - Offer to the public
All the products and prices indicated on the Site constitute an offer to the public with the limitations and methods contained on the Site itself and in these Conditions.
ART. 5 - Products
The graphics of the delivered products may not coincide with that shown on the Site in the event that the manufacturer has modified the packaging and, therefore, for reasons beyond the control of Id Lab, or for a customization of the product desired by the Customer. The indicative photos of the items may be subject to variations with respect to the presentation in the catalog.
ART. 6 - Prices And Promotions
Only the price per package calculated at the time of the order will be applied to the Customer's expense, without any consideration of increases (except for shipping costs) or price decreases, even for promotions, which may have occurred subsequently or previously concluded.
All prices include VAT.
The prices and, where applicable, the promotions are calculated at the time of the order or at the time of the modification of the same and, therefore, we cannot guarantee that the price of the item inserted in the cart will remain unchanged at the time of delivery.
For example, where discounts and / or promotions are provided, prices may vary because the former may only be valid for a limited period of time.
Each customer can order a maximum of Euro 2.000,00 per order.
ART. 7 - Procedure for purchasing the product
The process of purchasing a Product consists of the following steps:
1. identification of the Product: the Customer can select the Product to purchase by clicking on the appropriate "BUY NOW" button, an operation that will direct him to another and different page in which he will be provided with the following information summarized in the Order Form in electronic format . The latter will indicate in detail in a clear and easily understandable way, before its confirmation by the Customer:
• the essential characteristics of the Product sold through the Platform,
• the total Price of the Product (including all applicable taxes and duties and shipping costs),
• the amount,
• the Subtotal,
• Information on the type of shipment,
• the identification data and physical contact details of the Company.
• After verifying the correctness of the aforementioned data, the Customer must click on the "PROCEED WITH THE ORDER" button;
2. insertion of the requested data: for the purpose of correct insertion and sending of the Order, the Customer must enter the data requested and indicated in the form, taking care to verify the correctness of the insertions also taking into account the possibility of foreseeing that the recipient of the Product is different from the person indicated for billing purposes;
3. making the payment: the Customer is asked to select the preferred payment method among those made available by the Platform and follow the instructions that will be provided by the Site (e.g. filling out the form in case of payment by credit card). Finally, the Customer must click on the "Place order" button.
The Customer guarantees that the personal information provided during the order forwarding and payment procedure is complete and truthful and undertakes to hold Id Lab harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any a way connected to the violation by the Customer of the rules on filling in the forms provided for billing, shipping and payment.
ART. 8 - Registration on the site
Registration on the Site is free. To register on the Site, the Customer must fill in the appropriate form on the www.id-eight.com site. Each Customer can take advantage of only one registration on the Site. Failure to register does not preclude placing Orders.
Registering on the Site allows the Customer to carry out, among others, the following activities through a private and personal area (the "Account"): consult your order history; manage their personal data and modify them at any time; take advantage of the dedicated services that can be activated from time to time by the Id Lab.
The registration credentials (e-mail address and password) must be kept with extreme care and attention. They can only be used by the Customer and cannot be transferred to third parties. The Customer undertakes to keep them secret, to ensure that no third party has access to them and to immediately inform the Id Lab at the contacts indicated on the site in the "Contacts" section in the event that he suspects or becomes aware of an improper use or an undue disclosure of the same.
The Customer guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep Id Lab harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by the Customer of the rules on registration on the Site or on the conservation of registration credentials.
ART. 9 - Acceptance of orders
The order sent by the Customer will be binding for the Company only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site, by definitively clicking on the "Place order" button, and if the conditions of the following articles 10 and 11 are respected. The Company will not include products not expressly ordered by the Customer in the expense.
ART. 10 - Confirmation of the Order
Payment and credit to the Company of the total price is an essential condition for the Contract to be concluded and for the order to be processed. For this reason, the Order is considered concluded when, after having sent the Order form through the Site without encountering error messages and after the Company has been credited with the amount, the Customer will receive in his e-mail box confirmation of the order made containing:
a) the essential characteristics of the Product offered for sale through the Platform;
b) the identification data and the physical contact details of the Company;
c) the quantity of the Product covered by the Order;
d) the total price of the Product (including all applicable taxes and duties);
e) the costs of delivering the product;
f) the methods, the address and the expected date for the delivery of the Product;
g) the request for acknowledgment and acceptance of the General Conditions of Sale by the Customer;
h) the total price of the Order (including taxes, duties and shipping costs);
i) the payment method chosen by the Customer among those expressly indicated on the Site and provided for by the Platform;
l) all information on any assistance services or commercial guarantees provided, including the legal guarantee of conformity of the Asset, where applicable;
m) information regarding the existence of any right of withdrawal, including the conditions, terms and procedures for exercising this right.
Id Lab also reserves the right to contact the Customer by telephone to summarize the order.
The order form will be filed in the database of the Site in accordance with the law.
If you wish to change a Product, you have 1 day from the arrival of the order confirmation email: in this case, you must immediately contact hello@id-eight.com by email. If the order is already on its way you will have to return it and proceed with a new purchase.
ART. 10 - Cancellation and Modification of the Order
The Company, following unforeseen logistical and organizational difficulties, may cancel the order by notifying the Customer by telephone or by e-mail or changing the day and / or time of delivery.
The Company reserves the right to refuse or cancel Orders that come (i) from a User with whom it has an ongoing legal dispute; (ii) by a User who has previously violated these General Conditions of Sale (iii) by a User who has released identification data that are false, incomplete or in any case inaccurate.
ART. 11 - Delivery and Delivery Costs
The completion of the order submission and payment procedure by clicking on the "Place order" button referred to in the previous art. 7 and the subsequent receipt of the order confirmation email will result in the order being forwarded for processing and shipping by the Company, which will promptly activate the Product delivery procedure to the shipping address indicated by the Customer in place of purchase.
Id Lab undertakes to deliver the Product to the person in charge of transport within the indicative term of 3 (three) working days from acceptance of the Order and sending of the relative email communication to the Customer.
The Company will not be responsible for any delays occurring during transport; likewise, it cannot be held responsible for any loss, damage, incorrect or non-delivery caused by the emergency legislation on the prevention of contagion from Covid-19, events and / or causes of force majeure or unforeseeable circumstances, such as indicative but not exhaustive: natural disasters, adverse weather conditions (such as heavy showers or heavy snowfalls), any strikes (by one's own or other employees), accidents to means of transport, explosions, or any other similar or different cause.
With reference to any other information relating to the shipment of the product, the Customer is invited to consult the website https://gls-group.com/ or to the information sent by the courier to the Customer's contacts.
There are no delivery costs charged to the customer, unless the Goods must be shipped outside the Italian territory: in this case the shipping costs will be calculated in the shopping cart after entering the shipping address, at which are to be added any customs clearance costs and duties.
The delivery service is carried out by the courier who will be the only person responsible for the integrity and quality of the products once they are entrusted to him. For any anomaly found, please in any case send an email to hello@id-eight.com at the time of discovery.
ART. 12 - Non-Delivery
For delivery, the presence of the Customer or his representative is required at the address and time indicated in the order or communicated by telephone. With reference to any other information relating to the shipment of the product, the Customer is invited to consult the website https://gls-group.com/
ART. 13 - Payment
The purchase can be paid by the Customer in the following ways:
- Paypal;
- Prepaid credit card.
- Klarna (pay in 3 installments)
- Bank transfer
In case of purchase with Paypal or credit cards, at the end of the order you will be directed to PayPal or to the circuit of the credit card used, where you will have to follow the instructions to proceed with the payment. The order amount is immediately withdrawn from your PayPal account or your credit card, as appropriate. At the end of the transaction, a confirmation email will be sent from PayPal or the credit intermediary.
In case of payment by bank transfer you will have to manually proceed with the payment using the bank details provided on the order summary page. If the bank credit is not received within 6 working days, the order will be canceled.
In case of payment with the Klarna circuit, at the conclusion of the order you will be directed to Klarna. You will need to register on Klarna, use your credit card and follow the instructions indicated. Payment through Klarna is divided into 3 installments: the first will be paid at the time of choice; the second 30 days after the order, the third 60 days after the order.
ART. 14 - Invoice
The issuance of the invoice is not mandatory, if it is not requested by the Customer no later than the time of placing the order as indicated in the Presidential Decree of 26/10/1972 n. 633 - Article 22.
ART. 15 - Right of Withdrawal
The Customer's rights are protected by Legislative Decree 206/2005 smi. The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, using one of the methods indicated below:
• By submitting a refund / size change request on this website in the my account -> orders area (https://www.id-eight.com/mio-account/orders);
The request must be sent in both cases within 14 working days from the day of receipt of the products.
In case of exercising the right of withdrawal by certified e-mail, the e-mail must specify the will to withdraw from the purchase and the product or products for which the right of withdrawal or change of size is to be exercised, attaching a copy of the receipt.
Once the withdrawal has been exercised, the customer will receive the information to proceed with the return in the assistance ticket area available at the web address https://www.id-eight.com/mio-account/orders and via email at the specified address during the purchase.
In Italy: The costs of returning the goods are borne by Id.Eight. The costs of sending the new goods (even in the event of a size change) are charged to Id.Eight.
Abroad: The costs of returning the goods are charged to the customer, who can contact a courier of his choice and send the shoes to Id Lab Srl AT Alpi Servizio Moda Via Del Beccarello, 70 Prato.
The shipping costs for sending the new goods (even in the event of a size change) are charged to Id.Eight.
If the withdrawal has been exercised in accordance with the methods described, the Company will reimburse the sum paid for the purchase of the product within 14 days from the date on which it became aware of the Customer's exercise of the right of withdrawal. .
The refunded amount will be net of delivery costs. The Customer will be responsible for the decrease in value of the returned goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
The User's right of withdrawal is excluded, among other things, if the Products:
(a) are made to measure and / or clearly personalized;
(b) are likely to deteriorate or expire rapidly;
(c) they are sealed goods which, opened after delivery, do not lend themselves to being returned for reasons of hygiene or health protection;
(d) food products sealed once opened;
(e) after delivery, by their nature, inseparably mixed with other goods;
(f) audiovisual products or computer software sealed, opened by the User;
(g) newspapers, periodicals and magazines.
The Customer is in any case responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Damaged or used products, even if only partially, are not replaced or reimbursed. The Customer must insert a copy of the delivery document received inside the packaging box.
ART. 16 - Suspension of the Service
In the event of serious breaches by the Customer (by way of example but not limited to: non-payment of the expense made, repeated absence of the Customer at the time of delivery of the expense), the Company, upon written communication to the Customer, reserves the right to suspend the service.
ART. 17 - Liability
Id Lab guarantees compliance with the quality standards relating to the products up to the time of delivery at the place indicated by the Customer; any liability relating to the bad condition of the products due to improper use or storage subsequent to the time of delivery is excluded.
The Company declines all responsibility for direct or indirect damages of any nature or in whatever form they occur, resulting from the use of the Site and / or the news, photos and information contained therein and if the delivery takes place, at the request of the Customer. , inside the house.
The Company assumes no responsibility for the information provided / acquired by individual manufacturers or distributors.
ART. 18 - Privacy
Id Lab will process the Customer's personal data in compliance with the privacy legislation as specified in detail in the information available on the Site.
ART. 19 - Warnings
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged, nor wet or, in any case, altered.
Any external damage or any other anomaly must be immediately reported to the courier who makes the delivery, adding the words "collection with reserve for damaged package", or "collection with reserve for open package" on the appropriate accompanying document.
It is also requested to promptly notify Id Lab via email. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
ART. 20 - Jurisdiction
Any and all disputes that may arise in relation to the application, interpretation and execution of these Conditions, will be the competent court of residence of the consumer.
LEGAL GUARANTEE OF CONFORMITY
Id Lab srl, with registered office in Piazza Indipendenza n. 21 - 50132 Florence recognizes the legal guarantee of conformity on all products purchased.
What is the Legal Guarantee: the Legal Guarantee of Conformity (or Legal Guarantee) is provided for by the Consumer Code in articles 128-135 and establishes the seller's responsibility for lack of conformity of the goods sold in its stores.
To whom it applies: the Legal Guarantee referred to in the Consumer Code is reserved for our private customers. Therefore, purchases made with an invoice and VAT number by professionals and companies are excluded from the application of the Legal Guarantee.
When it applies: all products that present a lack of conformity existing at the time of delivery and that manifest itself within 24 months from the date of purchase are covered by the Legal Guarantee (the purchase receipt or the "order confirmation" email is valid as proof) .
The lack of conformity must be reported to the seller within 2 months from the date of discovery of the defect. Unless proven otherwise, it is assumed that the lack of conformity that occurs within one (1) year from the purchase of the goods already existed on that date.
What is the Defect of Conformity: there is a "lack of conformity" when the purchased good:
to. it is not suitable for the use for which goods of the same type are normally used;
b. does not conform to the description made by the seller and does not possess the qualities of the goods that the seller has presented to the consumer;
c. it does not have the usual qualities and performances of a good of the same type, also taking into account the declarations made in advertising or on the labeling;
d. it is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase.
Based on these requirements, ordinary wear and tear of the product does not constitute a lack of conformity. In the same way, considering the innovative materials of which the product is made, it is absolutely unsuitable for sporting uses, even amateur ones (for example prolonged walks, trekking, dirt paths ...) or for different washing than those indicated by the Manufacturer (for example , should not be machine washed).
Remedies at your disposal: in case of lack of conformity, duly reported within the terms, you will have the right: primarily, to repair or replace the product, unless the remedy itself is objectively impossible or excessively burdensome compared to the other.
Secondly (where the first two remedies are impossible or excessively burdensome, or have not been carried out within reasonable terms, or repairs or replacements previously carried out have caused you considerable inconvenience duly demonstrated), to the reduction of the price or to the termination of the contract.
The remedy requested is "excessively burdensome" if it imposes unreasonable costs on the seller compared to the alternatives, taking into account the value that the asset would have if there was no lack of conformity, the extent of the lack of conformity, the possibility that the remedy could be carried out without significant inconvenience to the consumer.
What to do if there is a lack of conformity: you must contact Id Lab Srl at the email address: hello@id-eight.com and provide a description of the problem encountered.
The employees will examine the request to verify if for some reason the Legal Guarantee cannot be applied (e.g. more than two years have passed from the date of purchase, the product reports damage and / or anomalies that have been procured by the consumer and do not derive from a lack of conformity).
Upon collection of the product deemed defective, the Company will deliver a receipt certifying that it has taken charge of the product.
Costs of repair: should the Company find the existence of the lack of conformity, the costs for the repair and transport will be at our expense. In the event of a lack of conformity, you will have the right to either repair the defective product or replace it with an equivalent product (if available), unless the remedy itself is objectively impossible or excessively expensive compared to the other.
For alleged defects manifested in the first six months from the date of purchase of the product, any costs of verification and transport are borne by Id Lab Srl. For defects manifested after the first six months from the date of purchase of the product, if the Company does not find the existence of the lack of conformity, any expenses for replacement and transport, duly documented, will initially be charged to the Consumer.
Before proceeding with the repair, Id Lab Srl will communicate the costs to the Consumer to obtain his authorization to repair the product. The Company will contact the Consumer when the replacement or repaired product is available to arrange delivery with the Consumer.
Shipment of the repaired product: you will be contacted by Customer Service when the repaired product will be available for shipment which will follow the procedure provided for in the previous art. 11.
Repair or replacement times: pursuant to article 130 of the Consumer Code, repairs or replacements due to lack of conformity ascertained by the Company must be carried out "within a reasonable time from the request and must not cause significant inconvenience to the consumer, taking into account the nature of the good and the purpose for which the consumer purchased the goods ".
The times of assistance are determined by the type of product and the nature of the defect. In any case, except in exceptional cases, the repair or replacement will be carried out within 60 days from the delivery of the defective product to the point of sale. Otherwise, you can request one of the alternative remedies provided by law (termination of the contract or reduction of the price paid taking into account the possible use of the asset).
Therefore, remember to keep the purchase receipt which will be used as proof of the date of purchase of the product (in case of purchase in store). In the event of an ecommerce purchase, we will trace your order number.
